NOTICE TO STUDENTS: ACCET COMPLAINT PROCEDURE
This institution is recognized by the Accrediting Council for Continuing Education & Training
(ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET
and the institution to ensure that educational training programs of quality are provided. When
problems arise, students should make every attempt to find a fair and reasonable solution through
the institution’s internal complaint procedure, which is required of ACCET accredited institutions
and frequently requires the submission of a written complaint. Refer to the institution’s written
complaint procedure which is published in the institution’s catalog or otherwise available from the
institution, upon request. Note that ACCET will process complaints which involve ACCET
standards and policies and, therefore, are within the scope of the accrediting agency.
In the event that a student has exercised the institution's formal student complaint procedure, and
the problem(s) have not been resolved, the student has the right and is encouraged to take the
1. Complaints should be submitted in writing and mailed, or emailed to the ACCET office.
Complaints received by phone will be documented, but the complainant will be requested to
submit the complaint in writing.
2. The letter of complaint must contain the following:
a) Name and location of the ACCET institution;
b) A detailed description of the alleged problem(s);
c) The approximate date(s) that the problem(s) occurred;
d) The names and titles/positions of all individual(s) involved in the problem(s),
including faculty, staff, and/or other students;
e) What was previously done to resolve the complaint, along with evidence
demonstrating that the institution's complaint procedure was followed prior to
f) The name, email address, telephone number, and mailing address of the
complainant. If the complainant specifically requests that anonymity be maintained,
ACCET will not reveal his or her name to the institution involved; and
g) The status of the complainant with the institution (e.g. current student, former
3. In addition to the letter of complaint, copies of any relevant supporting documentation
should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course
outline, correspondence between the student and the institution).
4. SEND TO: ACCET
CHAIR, COMPLAINT REVIEW COMMITTEE
1722 N Street, NW
Washington, DC 20036
Telephone: (202) 955-1113
Fax: (202) 955-1118 or (202) 955-5306
Note: Complainants will receive an acknowledgement of receipt within 15 days.